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Operational Excellence Institute

Building Operational Excellence


What is Operational Excellence?

Operational Excellence is the execution of the business strategy more consistently and reliably than the competition. Operational Excellence is evidenced by results. Given two companies with the same strategy, the Operationally Excellent company will have lower operational risk, lower operating costs, and increased revenues relative to its competitors, creating value for customers and shareholders.


Operational Excellence

Operational Excellence has at least five reasonable bites to the many aspects of operational optimization.  

Five of the most reasonable bites include:

Health, Safety and Environment 

Reliability – Continuity of Operations



People Development 


Health, Safety & Environment

Reliability - Continuity of Operations



People Development

The Big Elephant of Operational Excellence

Karl Kolmetz, KLM Technology Group

"Wow, that is a big elephant to swallow and many companies make the mistake of trying to swallow the elephant at once.  They spend millions of dollars rolling out the latest buzz word with limited improvements.

There is the old joke, how do you eat an elephant? The answer is one bite at a time.  We believe that operational excellence can be broken into reasonable bites that can be managed to bring real results."   


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